The Stakes

Halfway House Services helps people rebuild their lives. But behind the scenes, staff were stuck fighting with scattered logins, outdated systems, and patient records buried in different places. It wasn’t just frustrating — it was dangerous. Mistakes in medication schedules or missing logs could mean real harm.

The Breaking Point

Shared passwords, unsecured files, and employees juggling three different systems across locations. Staff spent more time wrestling with technology than focusing on people.

Leadership knew: if IT failed, their mission failed.

The Fix

We rebuilt their IT foundation from the ground up:

• One system, everywhere — a secure terminal server gave all 28 staff the same access.

• Real-time records — patient notes and charts updated instantly, no version mix-ups.

• Personal logins — shared passwords were eliminated, plugging a major security hole.

• Remote-ready — staff could access what they needed whether in the office or on the move.

• Modern phones & fax — VoIP and secure fax made compliance simple.

The Transformation

Now the nonprofit runs smoothly across all locations. Staff have clarity, leadership has confidence, and patients get uninterrupted care.